How to restore your wallet

Make sure you have access to both your password and recovery phrase before following the instructions below.

Please note we strongly recommend that users remember or write down passwords/recovery phrases and keep them in a safe space.

To restore your wallet, please follow the instructions below: 

Windows users:

• Close uTorrent/Bittorrent.
• Verify there are no uTorrent/BitTorrent processes running in Task Manager. End any remaining processes
• Open File Explorer and type in %AppData% (You may need to go one level up until you get to AppData > Local)
• Locate the "wallet.log" file and copy/save the information somewhere else
• Find the BitTorrent Helper folder and delete it
• Upgrade your torrent client to the newest version available
• Launch your torrent client
• Go to Speed and walk through the welcome screens again
• Click on Import when you are offered the option to Import your wallet
• Use your previously-stored Recovery Phrase or the Private Key to import your wallet

Your balances should be restored within a few seconds.

Mac users:

• Stop your torrent clients that use Speed from running
• Launch Finder
• Press combination: CMD + Shift + “.” on your keyboard
• You should start seeing hidden files
• Navigate to Users > “your user name” > Library > Application Support > BitTorrent OR BitTorrent Web
• Find the BitTorrent Helper folder and delete it
• Upgrade your torrent client to the newest version available
• Launch your torrent client
• Go to Speed and walk through the welcome screens again
• Click on Import when you are offered the option to Import your wallet
• Use your previously-stored Recovery Phrase or the Private Key to import your wallet

Your wallet will then be restored, however transaction history will be removed.